Good Services

Lou Downe • Boek • paperback

• Samenvatting
  Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a ‘good’ service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a ‘good’ and ‘bad’ service and describing the common elements within all services that mean they either work for users or don’t. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
• Productinformatie
  Binding : Paperback
  Distributievorm : Boek (print, druk)
  Formaat : 133mm x 198mm
  Aantal pagina's : 224
  Uitgeverij : BIS Publishers BV
  ISBN : 9789063695439
  Datum publicatie : 11-2019
  
• Inhoudsopgave
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