Foundations of ITIL® V3

Annelies van der Veen • ebook • pdf

• Samenvatting
  The ITIL V3 approach is covered with all the ITIL Lifecycles. It has split out all the processes and descrbes them in detail, this means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. Suitable perfectly to those who are familiar with the Version 2 process approach and plan to ITIL V3 upgrade. This E-book provides: A systematic approach to the provision of IT services - based on ITIL V3 global best practices Includes official licensed diagrams The separate handling of the ITIL Service Lifecycle and the ITIL processes and functions enables a better understanding of the core values of ITIL version 3 Succinct guide to the complete ITIL V3 Lifecycle process Endorsed by APMG - the Official Exam Accreditor of OGC
• Productinformatie
  Binding : PDF
  Auteur : Annelies van der Veen
  Bestandstype : PDF
  Distributievorm : Ebook (digitaal)
  Aantal pagina's : Afhankelijk van e-reader
  Beveiliging : Digitaal watermerk (social DRM)   Informatie 
  Uitgeverij : Van Haren Publishing
  ISBN : 9789087539160
  Datum publicatie : 04-2011
  
• Inhoudsopgave
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